Provide functional and technical support for enterprise applications (including IFCA Net, IFCA Mall and related systems), focusing on Finance modules: AP, AR, GL, Fixed Assets, and Cash Management.
Act as the main support contact for Finance users — troubleshoot issues, clarify requirements, and guide process improvements with clear communication.
Monitor system performance and ensure high availability of finance applications.
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Provide functional and technical support for enterprise applications (including IFCA Net, IFCA Mall and related systems), focusing on Finance modules: AP, AR, GL, Fixed Assets, and Cash Management.
Act as the main support contact for Finance users — troubleshoot issues, clarify requirements, and guide process improvements with clear communication.
Monitor system performance and ensure high availability of finance applications.
...
Evaluate complex enquiries and provide technical assistance on product sizing, application, and system solutions, ensuring compliance with technical and commercial specifications
Interpret engineering drawings, schematic diagrams, and project specifications to evaluate technical requirement and recommended compliant product & system solutions
Deliver high-quality customer support across telephony, email, chat, and digital channels while meeting established Service Level Agreements
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As our new Associate Customer Sales & Support Center (CSSC) Application Engineer, you will be evaluating complex customer enquiries and providing expert technical assistance on product sizing, applications, and system solutions for commercial building projects across the APAC region.
Serve as the senior (L3) escalation point for application incidents and change requests that require code-level fixes on the Mendix Low-Code Platform.
Perform thorough investigation and root cause analysis of reported issues, and design and implement code changes to resolve bugs and deliver small change requests (CRs).
Coordinate and execute deployments of fixes and changes, ensuring releases do not disrupt the client's ongoing project team, timelines, or environments.
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