You will lead and develop a team of HRIS support specialists, setting clear operating standards, coaching for performance, and building strong functional depth across People Systems support.
You will manage day-to-day support operations for related People Systems platforms, ensuring issue resolution, strong service reliability, and a high-quality experience for internal users and stakeholders.
You will define, track, and improve support performance metrics such as SLA attainment, backlog health, resolution time, ticket quality, recurring issue trends, and user satisfaction.
...
SLA & KPI Tracking: Monitor and evaluate the day-to-day performance of our key service provider managing the learning administration, ensuring strict adherence to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Performance Reviews: Conduct regular operational reviews with the vendor to identify bottlenecks, optimize workflows, and drive continuous service improvement.
Reporting & Escalation: Consolidate vendor performance data to provide routine updates to zone leadership, and act as the primary point of contact to resolve and escalate critical service issues.
...
Manage the full recruitment lifecycle, including requisition intake, sourcing, screening, interviewing, candidate assessment, offer management, and onboarding.
Partner with hiring managers to understand workforce requirements and provide recruitment consultation and market insights.
Develop and execute effective sourcing strategies through job portals, social media, networking, employee referrals, and external recruitment partners.
...
Manage day‑to‑day HR inquiries from employees and managers through the HR case management system and external HR mailbox.
Provide guidance on standard HR policies, procedures, employee movements, resignations, terminations, and general HR work rules. This includes handling employee grievances and complaints logged as Case, ensuring proper documentation, follow‑up, and timely closure; escalate sensitive or complex cases to HRBP or Functional Expert where appropriate.
Prepare and issue reference letters and other standard employee documentation upon request.
...
High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Support hiring activities which include posting of job advertisement, designing job posting collaterals, participating in job fair, screening of resume, arranging of interviews, new joiners on boarding
Updating employee files and records; using HRIS system, provide reporting and analyses
Gathering payroll data like employee attendance, bank accounts, leave information
...
SLA & KPI Tracking: Monitor and evaluate the day-to-day performance of our key service provider managing the learning administration, ensuring strict adherence to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Performance Reviews: Conduct regular operational reviews with the vendor to identify bottlenecks, optimize workflows, and drive continuous service improvement.
Reporting & Escalation: Consolidate vendor performance data to provide routine updates to zone leadership, and act as the primary point of contact to resolve and escalate critical service issues.
...
Drive and manage off-cycle salary adjustments and promotions exercises where applicable. Providing advisory support on best practices and governance in accordance with GPR principles/standards/policies.
Drive and complete internal equity analysis (as and when needed) and end-to-end external benchmarking exercises to provide compensation and benefits, intelligence and analytics to stakeholders (HRBP and HODs) where required to ensure pay and benefits competitiveness across the Company.
Perform Job Evaluation as needed in accordance with existing/new operating model of the Department/Company, while ensuring compliance with Group Job Architecture and Career framework while driving future-aligned job profiles to enable clear career pathways and support capability development
...
Manage a portfolio of business functions and independently partner with leaders on a broad range of people matters, including talent management, rewards & recognition, culture-building, workforce planning, organisational design and performance management.
Facilitate organisational restructuring, operating model transformation and workforce transition initiatives as required.
Support talent-related decision-making through involvement in activities such as candidate interviews, employee exit discussions and focus group sessions on various people topics.
...
Support the day-to-day administration and maintenance of the HRIS, ensuring data accuracy, system availability, and timely resolution of issues.
Manage BAU activities including employee data updates, organizational changes, mass uploads, report generation, and system corrections in line with business requirements.
Act as the first point of contact for HRIS-related queries and issues, performing initial troubleshooting and coordinating with vendors (e.g., PwC) for resolution where required.
...
Candidates should possess skills in Accounting and Finance, including basic bookkeeping, invoice processing, and familiarity with financial documentation.
Candidates should possess skills in Credit Control, including monitoring customer accounts, tracking outstanding balances, and supporting collection activities.
Candidates should possess skills in managing Petty Cash, including recording transactions, reconciling balances, and maintaining supporting documents.
...
Attracting new candidates and sustaining a strong talent pool in the market through multiple acquisition methods and interviewing them to understand their suitability for roles
Continuously communicate with candidates to find the most suitable opportunities for the
Sourcing for the best candidates for your clients, and convincing the client's why said candidate is suitable
...
Inspect, repair, and maintain HVAC, air quality control, and refrigeration equipment. Maintain and conduct daily inspections of the mechanical plant. Monitor and control property temperature. Monitor and analyze energy and utilities usage. Calibrate all controls, gauges, meters, and other equipment. Assemble, install, test, repair, and maintain electrical systems or electronic wiring. Assemble, install, and maintain pipe assemblies, fittings, valves, etc. Perform routine pool and spa maintenance.
Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards and anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Reach overhead and below the knees. Move in confined or elevated spaces. Move over sloping, uneven, or slippery surfaces. Move up and down stairs, service ramps and/or a ladder. Grasp, turn, and manipulate objects of varying size and weight. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
...