Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries...
Assist pastry operations: Responsible for the preparation and production of pastries, desserts, and baked goods, ensuring high standards of food quality, presentation, cost controls, and overall profitability
Enhance menu offerings: Partner with the Master Pastry Chef and Food and Beverage Director to develop new pastry offerings and seasonal menus based on current food trends and regional tastes
Delight our guests: Engage with guests and clients to assess satisfaction, address concerns, and implement improvements to enhance the pastry experience....
Lead HR strategy and operations: Develop and execute HR strategies aligned with the hotel's business objectives, ensuring compliance with corporate HR policies and local regulations
Drive talent acquisition and workforce planning: Oversee recruitment, onboarding, and workforce planning to attract and retain top talent while optimizing labour costs
Develop and engage talent: Oversee training programs, performance evaluations, and succession planning to support career growth and leadership development...