The Store Manager at INDITEX oversees consistent operational excellence, holding full P&L responsibility while ensuring adherence to brand standards. This role is pivotal in fostering a team-oriented work environment that encourages brand values, teamwork, and exceptional customer service. The Store Manager coordinates with various departments such as Retail, Commercial Teams, HR, and Operations to drive the business forward. Success in this position is measured by the ability to maximize profitability, drive sales performance, and ensure optimal customer satisfaction. The Store Manager is instrumental in recruiting, training, and appraising staff, managing budgets, and addressing customer queries and complaints. Additionally, the role requires proactive stock management and adherence to health and safety requirements, ensuring the store delivers a safe and legally compliant environment. Duties also encompass cash management, loss prevention, and ensuring compliance with all company policies, facilitating an aspirational shopping experience within the retail industry.
A minimum of 7+ years of experience in IT/ SaaS based solution selling, business development, with at least 4 years of experience in a managerial position and had a proven track record of sales results.
Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
Overall roadmap planning: unpack a broad, cross-functional initiative into specific workstreams, help teams define scope, deliverable, and schedules, and coordinate release planning across your team for multiple stakeholders
Represent the hotel to prospective clients: Serve as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage services
Lead the overall delivery of strategic technology transformation programmes from mobilisation through implementation and transition to business-as-usual operations.
Shape and execute sales strategy: Develop and implement revenue-driving sales strategies across group, business transient, leisure transient, and catering segments, aligned with the hotel’s commercial goals and strategic plan
The Deputy Manager is responsible for ensuring operational excellence in the store while supporting the Store Manager in achieving sales targets and P&L accountability. The role involves maintaining brand compliance, fostering teamwork, and delivering exceptional customer service. Success in this position requires driving sales growth, managing stock effectively, and upholding service standards while maintaining a compliant and safe environment. The Deputy Manager collaborates with Store Managers and other teams to enhance employee performance and engagement while leveraging commercial acumen to optimize profitability.
Minimum 4–5 years of relevant working experience, preferably in e-commerce or a related industry; experience in business development, sales, or account management is preferred.
Serve as the CAE & loyalty product SME, drive CAE & loyalty product GTM in Malaysia and Brunei and work with CAE team on delivering financial/revenue targets for SEA division
Contribute to the refinement of the product vision and strategy for specific deposit components (e.g., Core Account Management, Transaction Processing, Savings & Goal-Based Products, Low-Cost & Financial Inclusion Products, or Product Security & Compliance).