Support the processing and administration of Supply Chain Financing transactions while ensuring operational efficiency and service excellence. The jobholder should possess a good understanding of SCF and trade finance products, demonstrate strong organizational skills, and contribute effectively to continuous process improvement and operational excellence. Key Responsibilities
Assist in overseeing the team responsible for processing Supply Chain Financing (SCF) transactions, including invoice financing and purchase order financing.
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You will take end-to-end ownership of CRM lifecycle campaigns, including defining target audiences, content strategy, and user journeys, which includes testing and executing campaign launches across multiple channels like email, SMS, Push, and In-App communications.
You will champion a personalized and one-to-one communication approach, always keeping the customer-centric mindset in focus by understanding user segmentation/behaviour and identify user insights to be used in lifecycle communication strategies.
You will collaborate with the Data Science team to ensure the successful launch and maintenance of live campaigns and conduct in-depth analysis of campaign results.
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Established in 1969, NKF Malaysia has grown from a dialysis provider into one of Malaysia's leading kidney health organisations. Today, we operate 33 dialysis centres nationwide while also driving kidney disease prevention through community health screenings, health education, research, patient support services, and strategic partnerships across the country.
With more than 700,000 Malaysians screened through our community programmes and an expanding portfolio of research and collaborations, we're uniquely positioned to influence how kidney health is understood and how it's prioritised in Malaysia.
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Grab Procurement is not a compliance function. We are a commercial intelligence engine — built to create enterprise value through smarter supplier relationships, sharper commercial models, and procurement infrastructure that enables the business to move fast and spend wisely.
We are mid-transformation: moving from a process-oriented team to an AI-native, outcomes-focused function where each person owns a material part of Grab's commercial landscape. If you want to run processes, this isn't the team. If you want to manage outcomes, it is.
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You will take end-to-end ownership of CRM lifecycle campaigns, including defining target audiences, content strategy, and user journeys, which includes testing and executing campaign launches across multiple channels like email, SMS, Push, and In-App communications.
You will champion a personalized and one-to-one communication approach, always keeping the customer-centric mindset in focus by understanding user segmentation/behaviour and identify user insights to be used in lifecycle communication strategies.
You will collaborate with the Data Science team to ensure the successful launch and maintenance of live campaigns and conduct in-depth analysis of campaign results.
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Collects and analyzes data related to store operations, including sales figures, shrinkage, labor hours, ordering, and process compliances
Prepares regular reports and dashboards that summarize the operational performance of the stores Collaborate with teams to optimize processes based on data insights and predictive analytics.
Conduct root cause analysis for operational challenges and provide recommendation to optimize store operation
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Knowledge Transfer & Mastery: Rapidly learn and document existing insurance distribution and procurement processes to identify best practices for the new entity's setup.
Operational Gatekeeping: Define the "Go-Live" readiness criteria for new products, ensuring they are serviceable, reconcilable, and supported by the necessary internal tools before launch.
Financial & Revenue Integrity: Establish reconciliation processes between internal platforms and external partners to ensure 100% financial accuracy.
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Understand underlying objectives, needs and challenges for each township development and work with internal and external Stakeholders to align on theserequirements;
Evaluate market ecosystem vs business needs and assist to formulate strategies and action plans to meet the required targets and objectives;
Networking & engagement with agents and potential partners; including sourcing for and connecting with new contacts;
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Optimize underwriting and portfolio management risk policies through use of analytics and strategies for consumer portfolios
Understand, implement, and promote best lending practices across different countries, ensuring successful acquisition and portfolio management strategies are integrated.
Continuously monitor portfolio risk reports, leveraging them to pinpoint and capitalize on opportunities for enhancing credit program efficiency.
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Manage departmental budgets and costs in line with annual allocations to ensure resources are deployed efficiently and effectively
Develop and implement business and marketing plans in close coordination with clients to achieve shared business objectives and drive profitability
Monitor and report client operational performance against Key Performance Indicators (KPIs) established in service level agreements to ensure accountability and continuous improvementIdentify and pursue opportunities for new product introductions and product expansion, and manage the contract renewal process to sustain long-term client partnerships
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Identify, research, evaluate, and pursue business development opportunities that will contribute to the organisation's short and long-term business goals.
Identify, evaluate, negotiate, and manage business opportunities, for example sales, projects, consulting engagements, partnerships, alliances, mergers, or acquisitions that will contribute to the organisation's short and long-term business goals.
Manage the most complex, large, or difficult market research or analysis projects; evaluate findings, prepare reports, and make recommendations to senior management about the viability of alternative opportunities.
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Lead Onboarding Performance and Quality: Oversee the end-to-end onboarding funnel, ensuring SLA,, productivity, activation, and quality targets are consistently achieved with minimal errors and rework.
Drive Product and Process Enhancements: Partner with Product and the Centre of Excellence to improve workflows, implement automation, reduce manual effort, and deliver solutions such as OCR-enabled applications.
Manage Stakeholders: Work with Commercial, Legal, Compliance, Technology, Product, COE, and other stakeholders to resolve issues, manage escalations, and deliver sustainable operational improvements.
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Lead and supervise a team of system engineers and executives to ensure high performance, technical capability, and service delivery standards.
Manage annual departmental budgeting, including CAPEX and OPEX planning, to control infrastructure expenditure and align resources with operational priorities.
Ensure infrastructure services meet or exceed agreed SLAs and OLAs to maintain service reliability and business continuity.
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Run the daily and weekly cadence across Admin, Procurement, Warehouse, Accounts, and Lab Support. Maintain KPI trackers and follow up on commitments made by department leads.
Apply the Red, Amber, Green framework to classify operational issues. Escalate critical matters to the COO same day with recommended actions and resolve root causes of recurring problems.
Support the implementation of new SOPs. Ensure timely and accurate department reporting to the COO, and coordinate cross-functional initiatives like audit preparation or system rollouts.
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Partner early with product, operations, and commercial teams on upcoming initiatives — surfacing accounting implications before launch and advising on operational processes so downstream reporting stays clean and auditable.
Determine and own the accounting treatment for new B2B product offerings and business initiatives in accordance with IFRS, resolving ambiguous positions together with technical accounting teams.
Own the regional accounting framework for B2B products across SEA — driving consistent application across business verticals and countries, and correcting deviations in partnership with local controllers and FP&As.
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