HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition.
Ensure the fitness training unit is developing safe, professional, exciting and comprehensive fitness training programs to ensure clients are satisfied with their workout program and remain motivated to attain their fitness fitness goals
Facility Agent services syndicated loan agreements for the borrower on behalf of all lenders, including position management, notifications, asset servicing, cash and letters of credit for principal, interest and fees.
Lead the planning and implementation of employee engagement initiatives, including Employee Climate Survey (ECS), Pulse Surveys and staff feedback platforms, and coordinate follow-up action plans with departments.
Lead the planning and implementation of employee engagement initiatives, including Employee Climate Survey (ECS), Pulse Surveys and staff feedback platforms, and coordinate follow-up action plans with departments.
Lead the planning and implementation of employee engagement initiatives, including Employee Climate Survey (ECS), Pulse Surveys and staff feedback platforms, and coordinate follow-up action plans with departments.
Securities Services is a high-risk area with increasing complexity and regulatory scrutiny due to the current regulatory environment in Securities Services and Financial Services industry. The job holder is required to keep up to date with the changing environment, policies and processes.
Facility Agent services syndicated loan agreements for the borrower on behalf of all lenders, including position management, notifications, asset servicing, cash and letters of credit for principal, interest and fees.
Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team. Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
Develop and drive the organisation-wide AI, digital literacy and future-skills roadmap, aligned with business priorities and workforce needs, including the practical adoption of AI and digital tools to improve productivity and ways of working.
Loan Admin of HSBC bilateral (Customer/RM instruction) and participation loans (syndicated as lender, Agents/RM instruction) for servicing, cash and letters of credit for principal, interest and fees.