Formulate and implement a forward-looking APAC strategy for customer experience and quality that aligns with both regional nuances and worldwide corporate objectives.
Build, mentor, and inspire a high-calibre regional team, embedding a shared mindset centered on excellence, customer empathy, and proactive problem-solving.
Provide the executive suite with actionable intelligence on quality trends, customer feedback, and emerging vulnerabilities.
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Perform security patching, hardening, and remediation for End user computing environments such as Windows OS, Mac OS, O365 and other standard desktop software and applications.
Investigate and respond to security incidents and service requests related to end-user computing, including email phishing and analysis, coordinating mitigative measures and preparing official incident reports.
Analyse advisories published by ITSS CERT and/or product manufacturers, perform risk assessments, and execute recommendations.
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More than 5 years of experience in module packaging, semiconductor backend processes, preferably with hands-on experience in product engineering, product quality, advanced product quality, customer quality management, qualification, failure analysis, and quality issue resolution
Experience in DFX or DFQ, customer management, reliability, failure analysis, qualification and validation
Global and customer interaction experience preferred, with the ability to understand and work effectively across different regional cultures, particularly in Greater China. Occasional business travel may be required depending on project needs
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Verify that site QA/QC processes follow the approved work process, method statements, mock-ups and Inspection & Test Plans (ITPs) for every activity.
Audit field teams to ensure hold points and witness points are not bypassed and that required signoffs are obtained in sequence.
Surveillance and monitoring, track, and close Inspection Requests (IRs/RFIs), Non-Conformance Reports (NCRs), and Site Issue Reports where the process or scope is not met.
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Mentor the Junior QA engineers and efficiently manage the resources to support the projects and ensure the quality delivery
Define test strategy and test plan based on software development plan for the projects
Oversees and actively participates in test execution and the development of testing artefacts, including: performance test requirements, defect tracking and reporting, performance test plans, cases, scripts, reports, etc. for assigned projects
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