Manage user feedback channels, including the brand website, e-commerce platforms, Facebook, YouTube, Instagram, WhatsApp, and user feedback systems, to address pre-sales, post-sales, and technical issues raised by customers.
Manage overseas customer service staff by providing operational guidance, support in resolving customer issues, and remote training on marketing strategies and product updates.
Conduct performance evaluations for overseas customer service team members under your supervision to improve team morale, motivation, and overall customer service quality....
Manage user feedback channels, including the brand website, e-commerce platforms, Facebook, YouTube, Instagram, WhatsApp, and user feedback systems, to address pre-sales, post-sales, and technical issues raised by customers.
Manage overseas customer service staff by providing operational guidance, support in resolving customer issues, and remote training on marketing strategies and product updates.
Conduct performance evaluations for overseas customer service team members under your supervision to improve team morale, motivation, and overall customer service quality....