Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20β35 mins per case based on capacity).
...
Safely operate company vehicles to transport executives, employees, and authorized guests to various destinations, ensuring punctuality and adherence to schedules.
Maintain the cleanliness and presentability of all assigned vehicles, including regular interior and exterior cleaning, and promptly reporting any maintenance needs or issues.
Perform routine checks on vehicles, such as tire pressure, fluid levels, and brakes, to ensure optimal performance and safety, and schedule regular maintenance and repairs with authorized service centers.
...
Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20β35 mins per case based on capacity).
...