We are looking for a passionate skilled Site Reliability Engineer (SRE) to join our platform team in Singapore. Autodesk Platform Services (APS) is a cloud service platform that powers custom and pre-built applications, integrations, and innovative solutions. It offers APIs and web services to unlock the values of our customers' Design and Make data, and connects custom and end-to-end workflows. It is an opportunity to work on the APIs and services that directly impact the millions of users of Autodesk products.
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Ensure Autodesk customers have immediate access to all software products purchased, which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer’s machine to determine root cause of access issue
Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email
Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests
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Develop, motivate, and lead a team of Technical Specialists to consistently achieve sales targets and quota.
Manage work primarily through managers and senior level individual contributors responsible for multiple related teams. Technical Strategy & Orchestration
Own and execute the overall technical sales strategy for emerging technologies.
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Lead the creation and execution of comprehensive enterprise account growth strategies, including QBRs and senior stakeholder engagement. Revenue Generation
Drive incremental revenue and EBA token consumption through up sell and cross sell motions into new, adjacent, and upgraded products. Deal Negotiation
Own and lead negotiation and closure of complex Enterprise Business Agreement (EBA) expansion deals, often tied to renewal based quota structures. Buyer Seat Expansion
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Drive inbound and signal-based outbound outreach across multiple opportunity types (hotline, chat, MQLs, ecommerce triggers, abandoned carts, trials, etc)
Independently close transactional digital opportunities within defined ACV targets by navigating pricing discussions and managing negotiations effectively
Consistently achieve quarterly ACV, revenue, pipeline, and expansion targets
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Define end-to-end architecture for stream processing: ingest, stateful processing, delivery, replay, and integration with downstream systems on Flink and Kafka
Design API-first boundaries (REST and event-driven patterns as appropriate) so streams, jobs, schemas, and operational workflows are manageable and safe at scale
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Generate and manage pipeline through inbound calls, sales chat, MQLs, and signal-based outbound call campaigns (abandoned carts, expired quotes, trials, ecommerce triggers, etc.)
Independently close transactional digital opportunities within defined ACV targets by navigating pricing discussions and managing negotiations effectively.
Achieve quarterly ACV, revenue, pipeline, and new logo goals
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