Involve data mining activities, and translate big data into meaningful information for management decision making.
Work with stakeholders & departments to identify area of improvement of each department via automation / software.
Involve in implementation of Hospital Information System (HIS) & Electronic Medical Record (EMR) as well as integration with 3rd party systems (MSD, PACS, SMRP, DMS, LIS, etc)
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· Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.
· Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.
· Provide the right information in navigating the patients through the hospital’s internal processes such as appointments, treatments, payment related matters, etc.
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