Administer and configure Microsoft 365 services, including user accounts, security groups, SharePoint, Teams, Exchange, and OneDrive. Microsoft Intune device policy and Autopilot, Conditional Access, audit-log review, and license assignment.
Configure and manage Jira workflows, permissions, and user roles to ensure optimal usage across teams. Integrate Jira with other tools as needed. Includes Jira Assets administration.
Manage and optimize Jira Service Management for IT service requests, incident management, and change requests to ensure smooth internal processes. Includes request type, queue, SLA, and automation-rule design across ITIL-aligned practices (incident, request fulfillment, change, problem, knowledge, and service-level management).
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Support commercial execution activities across Setel's business lines spanning fuel, mobility, fintech, and advertising, ensuring contract tracking, coordination activities, and reporting workstreams remain accurate and current.
Coordinate day-to-day execution across product, marketing, operations, and account management teams, ensuring initiative milestones are met and blockers are resolved without escalation wherever possible.
Maintain the commercial roadmap tracker, keeping milestones current, risks visible, and progress reporting accurate and timely for leadership review.
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Ensure exceptional service by managing and resolving escalations and complex issues that arise during service delivery, ensuring timely and effective solutions, and acting as the primary contact for stakeholders across fuel and enterprise solutions accounts in resolving issues.
Ensure the timely and effective delivery of services in accordance with contractual agreements and client/customer expectations with periodic tracking and analyzing service performance metrics, such as uptime, response times, and customer satisfaction, to ensure seamless service execution.
Foster strong relationships with key internal/ external stakeholders, ensure a high level of customer satisfaction and conduct regular meetings and reviews with vendors/ dealers to discuss performance, address concerns, and identify opportunities for further collaboration.
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Manage and maintain the Seller Bot Knowledge Base (KB) and Seller Education Hub (SEH) content to ensure information shared remains accurate, relevant, and aligned with evolving business priorities, operational processes, and seller needs.Drive quality and effectiveness of Seller Bot by optimising bot responses with accurate and consistent knowledge while aligning it with the latest business policies and seller behaviour.
Proactively monitor bot performance, identify knowledge gaps, and recommend data-driven improvements to enhance seller experience and operational efficiency.
Support UAT and quality assurance for new bot features, content releases, and AI enhancements, ensuring solutions meet business expectations and are production-ready.
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Serve as the primary administrator and operational owner of the organization’s Active Directory and Microsoft Entra ID directory services.
Manage user accounts, security and distribution groups, Group Policy (GPO), and organizational units across the Active Directory environment.
Design, implement, and maintain hybrid identity using Azure AD Connect - synchronization between on-premises AD and Entra ID, seamless single sign-on, and password hash sync / pass-through authentication.
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Serve as the primary administrator and operational owner of the organization’s Active Directory and Microsoft Entra ID directory services.
Manage user accounts, security and distribution groups, Group Policy (GPO), and organizational units across the Active Directory environment.
Design, implement, and maintain hybrid identity using Azure AD Connect - synchronization between on-premises AD and Entra ID, seamless single sign-on, and password hash sync / pass-through authentication.
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As a member of this team, you will take on engagements to help our clients leverage on their supply chain operation as a strategic capability and source of competitive advantage.
You will use various supply chain technologies to help our clients, develop and implement strategies and operational improvement projects within their own organization, as well as within their extended supply chain network with suppliers and channel partners.
You will be involved in project delivery and in delivering strong proposals.
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Serve as the primary administrator and operational owner of the organization’s Active Directory and Microsoft Entra ID directory services.
Manage user accounts, security and distribution groups, Group Policy (GPO), and organizational units across the Active Directory environment.
Design, implement, and maintain hybrid identity using Azure AD Connect - synchronization between on-premises AD and Entra ID, seamless single sign-on, and password hash sync / pass-through authentication.
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As a member of this team, you will take on engagements to help our clients leverage on their supply chain operation as a strategic capability and source of competitive advantage.
You will use various supply chain technologies to help our clients, develop and implement strategies and operational improvement projects within their own organization, as well as within their extended supply chain network with suppliers and channel partners.
You will be involved in project delivery and in delivering strong proposals.
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Operational Support: Manage end-to-end BD operational activities that support Key Account Managers (KAMs) and merchants, including brand tagging, outlet onboarding, menu updates, campaign setup, and other related tasks.
Data Management: Maintain accuracy and consistency across reports, trackers, and system submissions to ensure reliable information flow and data integrity.
Performance Tracking: Update and monitor BD KPI dashboards and performance trackers to support weekly and monthly reporting needs.
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The Driver Ops Excellence Specialist is responsible for optimizing driver resource allocation to align with business goals. This role involves strategic cost optimization through scheme modeling, budget planning, and data-driven decision-making. The ideal candidate will have strong supply planning skills, coupled with the ability to support and lead various analytics projects aimed at enhancing supply and demand efficiency.
Being the key contact point between OpEx and driver operations team
Identify improvement opportunities based on data analysis, and voice of driver analysis and bring back to external stakeholders for further product or campaign enhancements.
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