Provide prompt and effective support for customer inquiries related to product application, including troubleshooting and identifying root causes to minimize downtime and improve turnaround time in the field of Autoimmune, Microbiology, Immunology and Molecular.
Collaborate closely with the sales team to deliver impactful product presentations and demonstrations to enable sales closure.
Conduct in-depth product training for customers, ensuring users are confident, competent, and able to operate products safely and effectively.
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Conduct approval and routine supplier audits to ensure compliance with food safety, quality, regulatory, and company requirements.
Ensure all approved suppliers, including food, beverage, packaging, merchandise, and lifestyle product suppliers, comply with applicable regulatory, quality, packaging, and company standards to safeguard product integrity and brand reputation.
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