We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates.
...
Create business case, setup PILOT project to validate the business benefits and associated assumptions.
Design an efficient project framework and strategic roadmap approach for global/ regional implementation.
Track and monitor project progress, dependencies, budget, resources and provide timely update to stakeholders to steer the decision to accommodate dynamic business development.
...
Create business case, setup PILOT project to validate the business benefits and associated assumptions.
Design an efficient project framework and strategic roadmap approach for global/ regional implementation.
Track and monitor project progress, dependencies, budget, resources and provide timely update to stakeholders to steer the decision to accommodate dynamic business development.
...
Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC).
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
...
Report all incidents and breakdowns of electrical equipment to the Maintenance Engineer and fully attend to and solve problems together with other chargemen.
Assist Maintenance Engineer in the planning and carrying out of all preventive maintenance and routine maintenance jobs.
Ensure that all electrical work adheres to safety regulations and implement proper safety practices on-site.
...