Conduct data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process
Produce and deliver tracking and reporting for Key Performance Indicators (KPIs)
Design key dashboards and scorecards for Senior Leadership and Business Unit Team Leaders, Training Team, Quality Analysts, etc.
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Drive consolidation and discussion on the Division’s Operating Expenses Budget with various stakeholders i.e. HOD, Group Risk Management, Finance, Business Units to ensure its within the Bank’s overall business objectives
Close monitoring of the OPEX at division level, and any unusual charges and patterns are promptly investigated and escalated. This is to ensure that OPEX is within OP26.
To consolidate and review division level KPI and Strategic Initiatives to ensure its aligned with Group Risk Management and Country strategies and direction.
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Leads the project resource planning, design, and implementation of business requirements and system modifications in projects/ initiatives.
Leads and draw up the business requirements gathering (BR Document) with relevant stakeholders. Analyse, document and reviews business processes requirements with product owners
Communicate project deliveries with key stakeholders on a regular basis
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Assist in ensuring compliance with local regulatory guidance (e.g., Singapore MAS, Australian APRA, China NFRA, Japan JFSA, and Hong Kong HKMA) and RBC’s outsourcing governance policies in collaboration with Outsourcing Manager.
Help monitor outsourcing relationships and assist in reviewing service delivery performance against SLAs. Support the tracking and reporting of metrics and controls for outsourced services as required.
Assist in maintaining Outsourcing Registers by ensuring records are accurate, updated, and aligned with regulatory standards.
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Manage configuration of insurance products onexisting new business platforms like Cube, Direct to
Consumer (DTC) for various channels agency,broker, customer and banca so new insuranceproducts can be onboarded with efficiently for allmarkets. Partner with product, pricing, actuarialteams to deliver the sales illustrations and onboardproducts on existings platform and provide on-goingsupport.
Reporting to Management and obtaining approvalfor system development projects
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Manage configuration of insurance products on existing new business platforms like Cube, Direct to Consumer (DTC) for various channels agency, broker, customer and banca so new insurance products can be onboarded with efficiently for all markets. Partner with product, pricing, actuarial teams to deliver the sales illustrations and onboard products on existings platform and provide on-going support.
Reporting to Management and obtaining approval for system development projects
Collect and analyze user requirements, conduct impact analysis and implement the system design
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