Partner with the Agency's business teams to elicit citizen/business needs through human-centric, visual methods such as service journeys and develop the appropriate business case
Engage business users and client stakeholders to elicit, analyse and document business, functional and non-functional requirements. Translate business objectives into clear user stories, functional specifications, process flows and acceptance criteria. Facilitate requirements workshops, discovery sessions and stakeholder interviews to build a shared understanding of needs and priorities. Map current and future state business processes, and identify opportunities for improvement, automation and digitalisation. Analyse data to support requirements, validate assumptions and inform product and business decisions, including writing queries where required. Work with product owners to build, refine and prioritise the product backlog in line with business value and delivery capacity. Partner with engineers, architects and UI/UX designers to shape solutions and ensure requirements are understood and correctly implemented. Support agile delivery activities including sprint planning, backlog refinement, reviews and retrospectives. Define and support user acceptance testing, including test scenarios, coordination of testing and tracking of defects to resolution. Prepare clear documentation, including requirement specifications, process documentation, user guides and release notes. Manage requirement changes, assess their impact and maintain traceability across the delivery lifecycle. Act as a communication bridge between business stakeholders and technical teams, keeping both aligned throughout delivery. Job Requirement
· Minimum 9 years of relevant experience as an IT business analyst supporting the development of enterprise-wide complex information systems within major organizations, in a banking environment.
Define scope and manage business requirements for assigned projects from high level user journeys to detailed functional requirements for system development/enhancement or process improvement throughout the project lifecycle.
Involved in end‑to‑end business analysis for Cash Management initiatives covering Payments, Collections, Liquidity, Virtual Accounts and Digital Channels.
