Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Work closely with Branch Leaders to lead Personal Financial Consultants & Relationship Managers to achieve Bancassurance sales target of assigned banking branches.
Provide coaching to newly joined Personal Financial Consultants with the objective to uplift competencies that aim to achieve sales target.
Facilitate training to ensure all Personal Financial Consultants & Relationship Managers are keep abreast with latest Bancassurance product knowledge, bank system, sales technique etc.
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