The Workforce Management (WFM) Analyst is responsible for ensuring optimal staffing levels, schedule accuracy, and adherence to operational requirements.
This role supports smooth daily operations by forecasting call volumes, validating headcount requirements, monitoring real-time adherence, and providing timely adjustments to meet service level targets.
Generate and publish monthly staff schedules using Workforce Management (WFM) systems.
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training banking/KYC/finance industry: 1 year (Required)
Position Overview
As the Call Centre Trainer, you will play a pivotal role in enhancing the skills and knowledge of call centre agents. Your responsibilities will include conducting product knowledge training, refresher courses, and on-the-job assessments. You will collaborate closely with clients and project teams to update and develop training materials that align with industry best practices. Additionally, you will monitor operational performance, initiate advanced training based on assessments, and provide comprehensive training and support to new hires.
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English Language Teacher (KS3) – Support Teacher for Non-Malaysian Students
Plan and deliver engaging English language lessons tailored to the needs of non-Malaysian students, supporting their language acquisition and integration into the school curriculum
Adapt teaching strategies and materials to accommodate varying English proficiency levels
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Gather and analyze business requirements from Finance and Controlling stakeholders
Design, configure, and maintain SAP FI modules including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Bank Accounting
Configure SAP CO modules such as Cost Center Accounting, Profit Center Accounting, Internal Orders, and Product Costing
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Identify opportunities for productivity improvement, waste reduction, cost savings, and quality enhancement within manufacturing and assembly processes.
Conduct process studies, time studies, and workflow analysis to identify bottlenecks and inefficiencies.
Develop and implement process improvement projects to improve operational performance.
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Check equipment and operating systems and correct wherever necessary.
Recognize and correct potential equipment failure or unsafe conditions and communicate with the Food Quality Manager.
Perform preventive maintenance and calibration per defined interval/schedule for all equipment: Grill, Fryer, Heat Treat Machine, McCafe machine, Ice Machine, Beverage Touch Tower, etc.
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