Position : Customer Service COORDINATOR (SAP / SALES SUPPORT / Order Fulfilment)- ALL WELCOME
Location : International Business Park near Jurong East MRT
Working hours : 5 day work week: Monday - Friday: 8.30am to 5.35pm
Salary (commensurate with experience) : Up to $3500 + $100 Transport Allowance + AWS
Duration : Perm
Industry : WHOLESALE OF ELECTRONIC COMPONENTS
Main Responsibilities:
Manage customer expectations, interface between operations and customer to resolve problems
Follow up on customer requests and issues and provide timely responses to achieve optimum satisfaction level
Responsible for order fulfilment of customers
Liaise with customers on order processing / delivery requirement
Analyse data and sales forecast for customer order pattern analysis, demand, forecast and stock fluctuation to work on stock replenish and shipping plan
Monitor and check on operational issue. Improvement and prevention action for reoccurrence.
Check on daily operation and order management, close and solve the issue arise.
Preparation of reports as required by Management as well as customer
Requirements:
Proficient in MS Office and experience in SAP or similar order management system.
Strong Communication / Interpersonal skill
Able to handle customers' complain and conflict by providing suitable solution
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We are a leading security services organisation. We put technology to work in making our world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.
We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.
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