Manage the Credit Card and Debit Card products Profit and Loss (P&L) statement and all key business drivers, including new account acquisition, growth, and market share penetration.
Manage cross-sell efforts to existing and new customers with a full business view encompassing sales volume growth, revenue growth, portfolio growth, expense management, customer retention, and credit quality.
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Responsible for overall Authorization & Operation Improvements in analysis, planning, organizing, implementing and monitoring to ensure consistent outstanding service with continual improvement.
Manage & oversee shift schedule of Authorization unit to handle 24x7 daily operations to achieve a higher standard in accordance to the overall company targets and strategic plan.
Ensure Authorization team exercises due diligence in upholding all Service Level Agreements (SLAs) and operational TATs for Authorization, Detection and other operational functions assigned to the team
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Responsible for overall Authorization & Operation Improvements in analysis, planning, organizing, implementing and monitoring to ensure consistent outstanding service with continual improvement.
Manage & oversee shift schedule of Authorization unit to handle 24x7 daily operations to achieve a higher standard in accordance to the overall company targets and strategic plan.
Ensure Authorization team exercises due diligence in upholding all Service Level Agreements (SLAs) and operational TATs for Authorization, Detection and other operational functions assigned to the team
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