Provide high-quality support to the Banking Operations Team, focusing on Card and Loan Operations.
Handle processing tasks, including Chargeback, Retrieval, Representments, Pre-arbitration, Arbitration, Pre-Compliance, and Compliance, using internal bank systems or Card Association platforms.
Ensure efficient resolution of transactional and operational issues, tracking them through to completion while maintaining agreed service levels.
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Product Roadmap and Implementation: Own and manage the end-to-end the feature roadmap for debit and credit card
Customer Journey Optimization: Design and refine the end-to-end user experience, improving
Service Excellence: Collaborate with internal and external stakeholders such as Operations and Customer Service teams or vendor teams to identify and resolve complex card-related issues, and to improve system functionality through internal and external feedback.
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Drive the end-to-end product development of consumer cash loan products among different markets, from ideation, design, technical development, testing, and roll-out, to post-launch improvements and iterations.
Conduct market research and competitor studies to identify opportunities, gaps and areas for improvement.
Define and analyse metrics that inform the success of the products.
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