Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or equivalent experience
Minimum 3–5 years of experience in Customer Service, Supply Chain, Logistics, or related operational roles.Hands‑on experience with OTC processes in a B2B environment.
Solid SAP system knowledge and good PC skills for daily operations.
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Handle inbound and outbound calls professionally and courteously, providing excellent customer service and resolving customer enquiries or complaints effectively.
Engage with interested customers, understand their needs, and assist with loan application submissions to support customer retention and satisfaction.
Manage administrative processes related to insurance products, from customer interviews and documentation to application submission and payment arrangements.
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Mempelajari kemahiran dan pengalaman baru dalam memberikan perkhidmatan.Menghasilkan produk berkualiti dan layanan yang pantas dan mesra.Memastikan keadaan McCafe bersih dan kemas.Berpesonaliti menarik, bertenaga dan berkelakuan positif.