Manage end-to-end Healthcare shipments, ensuring accurate and timely execution in line with customer transit time requirements.
Coordinate closely with Customer Care, Carriers, Gateways, Warehouses, Customs, Billing, and other stakeholders to deliver seamless operational execution.
Deliver exceptional service in a 24/7 operational environment, making timely and accurate decisions to support mission-critical shipments....
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts....
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts....
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts....
To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals....
Lead and manage a team of Operational Care Specialists responsible for the end-to-end execution of air freight shipments while ensuring compliance with operational, customer, and regulatory requirements.
Drive operational excellence through performance management, coaching, process optimization, and proactive issue resolution while maintaining high levels of customer satisfaction and productivity.
Act as the primary escalation point for operational matters and collaborate with Customer Care, Gateway, Warehouse, Customs, Finance, and overseas KN offices to ensure seamless execution of customer shipments....
To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To create files for consolidation containers (Master)....
To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To create files for consolidation containers (Master)....
To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals....
Shipment Management: Create and complete shipment details in transport management systems, coordinate with stakeholders, and organize transport in line with customer obligations.
Data Quality: Ensure high data accuracy for timely and reliable customer reporting.
Documentation: Review and align shipping instructions, clarifying deviations and ensuring compliance with regulations and routing requirements....