To provide bio-psychosocial assessment and intervention in management of patient care that meets standard of practice.
Provide holistic and end-to-end case management support as well as appropriate level of care and emotional support to patients and families through assessment, care planning, interventions, and evaluation of care.
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To provide bio-psychosocial assessment and intervention in management of patient care that meets standard of practice.
Provide holistic and end-to-end case management support as well as appropriate level of care and emotional support to patients and families through assessment, care planning, interventions, and evaluation of care.
Represent case in case conference and represent department in inter-department or inter-agencies workgroups to discuss common cases independently and/or complex cases with guidance or supervision to formulate professionally endorsed treatment intervention plans.
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The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.
The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 120,000 acceptance points in the country as well as online payments.
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POSITION SUMMARY
The primary responsibility is to create an effortless experience to build raving brand fans, support Marriott's overall vision to be the world's favorite travel company and assist customers with their booking needs or questions through their preferred channels.
Key Activities
1. Process reservation requests and support of basic loyalty and customer care requests.
2. Handle incoming contacts for Marriott brands and assist customers with their booking needs or questions through voice and email channels.
3. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company.
4. Identify guest reservation needs and follow sales techniques to maximize revenue.
5. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management.
Skills and Experience
1. English and Korean language proficiency in speaking and writing to handle guests' enquiries from Australia, Korea, New Zealand, Malaysia and Singapore
2. Competent in multi-tasking
3. Goal oriented and enjoys interacting with customer
4. Min 1 year experience in hospitality/travel industry, contact center environment or sales or customer service
5. Individuals with no working experience are welcomed as training will be provided.
If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.
Who are we?
AMOY Hotel is named after and inspired by the Zhangzhou people who came from China to settle in Singapore. This boutique hotel is both a tribute to the area’s trading past and the hotel of choice for today’s modern business traveller. Shunning the norms and restrictions of the usual city hotels, AMOY caters to the sophisticated traveller who values personalised service in an intimate environment.
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This position will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for hotel guests and providing valuable support in training Bellman.
This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.
This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.