Requirements gathering; configuring of Workday solution, demonstrating the configurations through the development of prototype systems, and assist the client in testing
Work with clients and lead Avanade Across Pillars in planning, designing, building, testing, and maintaining Customer Engagement (CE) / D365 CRM solutions - across Online/On-prem Modules & Power Platforms
Support the planning, coordination, and delivery of application, infrastructure, regulatory, and technology transformation projects. Work closely with Project Managers, Systems Analysts, Technical Leads, vendors, business users, and infrastructure teams to ensure project activities are executed according to agreed timelines and deliverables.
Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives.