Support customers across SEA official e-commerce platforms, handling enquiries related to products, orders, payments, delivery, returns, refunds, and exchanges.
Deliver professional and timely customer support through email, live chat, and other service channels.
Manage and follow up on order, delivery, return, and refund cases to ensure timely resolution.
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Inbound call
Outbound call
Sales & Marketing
Aftersale Service
Customer Support
Customer Experience
Customer Care
Call Center Management
Customer service
Customer Feedback