• Provide excellent customer service to walk-in and WhatsApp customers. • Handle motor insurance claim documentation and follow-up. • Update claim and repair progress in the system • Liaise with insurance companies, customers and assessors. • Prepare quotations, repair orders and claim documents. • Collect and verify required documents for insurance claim submission. • Monitor insurance approval status and update customers accordingly. • Perform administrative duties and maintain accurate records.
Strategic Operations Management : Oversee daily functions of automotive workshops, including efficient service scheduling, vehicle maintenance, and body & paint workflows.
Customer Experience & Delight : Drive customer retention by managing the Voice of Customer (VOC) data, analyzing satisfaction scores, and implementing immediate countermeasures for service gaps.
Performance & Sales Targets : Direct the team to meet and exceed monthly sales goals, unit throughput, parts inventory velocity, and productivity metrics.
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• Provide excellent customer service to walk-in and WhatsApp customers. • Handle motor insurance claim documentation and follow-up. • Update claim and repair progress in the system • Liaise with insurance companies, customers and assessors. • Prepare quotations, repair orders and claim documents. • Collect and verify required documents for insurance claim submission. • Monitor insurance approval status and update customers accordingly. • Perform administrative duties and maintain accurate records.
• Provide excellent customer service to walk-in and WhatsApp customers. • Handle motor insurance claim documentation and follow-up. • Update claim and repair progress in the system • Liaise with insurance companies, customers and assessors. • Prepare quotations, repair orders and claim documents. • Collect and verify required documents for insurance claim submission. • Monitor insurance approval status and update customers accordingly. • Perform administrative duties and maintain accurate records.
automotive diagnostic tools
engine systems
transmission systems
Strong proficiency in using automotive diagnostic tools
excellent understanding of engine/transmission systems