This role requires a self-motivated, flexible leader capable of balancing multiple complex projects simultaneously while driving AI-led transformation.
Bachelor's degree in Computer Science or equivalent, with 8–12 years of relevant experience in customer-facing technical consulting, pre-sales, and/or service delivery roles
Build, develop, and maintain trusted advisor relationships with strategic Partners, understanding their business models, priorities, and growth objectives
Pre-sales solution engineering: Support and lead pre-sales activities for contact centre opportunities built on Amazon Connect and Cisco contact centre technologies.
Strategic Supply Planning: Design and execute end-to-end global supply plans for related commodities, including integrated co-planning initiatives with key suppliers.
Strategic Supply Planning: Design and execute end-to-end global supply plans for related commodities, including integrated co-planning initiatives with key suppliers.
Works with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
Proficient in demonstrating and promoting Splunk products and services to customers on-site, remotely via webinars, and at field events like conferences and trade shows.
Strategic Supply Planning: Design and execute end-to-end global supply plans for related commodities, including integrated co-planning initiatives with key suppliers.
Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings.
Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings.
Act as a trusted advisor to customers, guiding and supporting them through an end-to-end renewals cycle, including customer definition, asset and license reconciliation, pricing, ordering process and asset entitlement.