Responsible for monitoring Shopee & Monee’s backbone network, data center network, and related networks. Ensure the rapid detection, notification, location, and resolution of network faults to maintain application stability and availability.
Propose and implement standard designs and optimizations for network architecture.
Enhance visibility of network infrastructure by participating in and refining standard processes. Collect and establish databases for network devices, links, and configurations. Set up accurate and automated network alerts and notifications using software tools.
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We are seeking an experienced and service-oriented Head, of Section to manage our offshore application support team and serve as the primary liaison between business users in Singapore, technology teams, and external vendors. This is a critical leadership role responsible for ensuring the stability, availability, performance, and continuous improvement of our front-to-back trading application landscape.
The successful candidate will lead a team supporting mission-critical applications across the trading ecosystem, ensuring systems operate reliably on a 24x5.5 support model, meeting business expectations, regulatory obligations, and service level commitments. The role requires strong stakeholder management skills, operational excellence, and the ability to coordinate incident resolution, problem management, platform monitoring, vendor engagement, and service improvement initiatives.
Working closely with business users, infrastructure teams, cybersecurity teams, vendors, and regional technology partners, the Application Services Lead will drive operational stability, improve support processes, and ensure a high level of service delivery across all supported platforms.
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