Make recommendations and guidelines to individual health insurance claims
Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA
Process all individual health insurance claims documents timely
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Make recommendations and guidelines to individual health insurance claims
Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA
Process all individual health insurance claims documents timely
...
Administer and assess PA claims across all distribution channels, ensuring processes meet departmental benchmarks and are within the granted authority.
Ensure timely submission of daily operational and departmental reports.
Lead process improvement initiatives and enhance customer experience through Customer Journey Mapping.
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To support and lead a team of assessors in pre-certification, hospitalization, case management in the issuance of guarantee letter in compliance to Company’s requirements and guidelines.
To ensure quality audits are done for the respective team members.
To pre-certify cases for issuance of guarantee letter in compliance to Company’s requirements and guidelines assist the team target productivity benchmark.
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To support and lead a team of assessors in pre-certification, hospitalization, case management in the issuance of guarantee letter in compliance to Company’s requirements and guidelines.
To ensure quality audits are done for the respective team members.
To pre-certify cases for issuance of guarantee letter in compliance to Company’s requirements and guidelines assist the team target productivity benchmark.
...