Oversee and manage the overall daily operations of the After Sales Department, including workshop, service, repair, maintenance, warranty, and spare parts coordination.
Plan, coordinate, and monitor after-sales activities to ensure efficient operations and high-quality customer service.
Monitor workshop activities, job allocation, repair progress, turnaround time, and technician productivity.
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After-Sales Service Strategy
Team Leadership
Service Operations Management
Conflict Resolution
Problem-Solving
Customer Support
Customer Relationship Management (CRM)
The Admin PA to the General Manager, Strategic Planning & Development provides comprehensive administrative, secretarial, and coordination support to ensure the efficient execution of strategic initiatives and daily business operations. This role requires excellent organizational skills, strong communication abilities, and a proactive approach to supporting business planning, project coordination, and vendor management. The incumbent must be able to communicate effectively in Mandarin, as the role involves liaising with Mandarin-speaking stakeholders, vendors, and business partners.