Process insurance claims accurately and within agreed turnaround times. Review and verify claim documents to determine eligibility and policy coverage.* Assess claims and calculate claim settlements based on company policies and procedures.* Ensure claims are processed in compliance with SOPs and service level agreements (SLAs).* Handle customer inquiries via phone and email, providing timely and professional support.* Liaise with internal teams and external stakeholders to resolve claim-related issues.* Maintain accurate records and ensure high-quality claim processing.* Support ad hoc operational tasks as assigned.* Collaborate with the team to achieve departmental KPIs and service standards.
Process insurance claims accurately and within agreed turnaround times. Review and verify claim documents to determine eligibility and policy coverage.* Assess claims and calculate claim settlements based on company policies and procedures.* Ensure claims are processed in compliance with SOPs and service level agreements (SLAs).* Handle customer inquiries via phone and email, providing timely and professional support.* Liaise with internal teams and external stakeholders to resolve claim-related issues.* Maintain accurate records and ensure high-quality claim processing.* Support ad hoc operational tasks as assigned.* Collaborate with the team to achieve departmental KPIs and service standards.
Oversee the Concur system to review and approve claims, generate reports, and manage follow-up on credit card payments, including coordination with UOB.
Educate internal party on use of Concur / CPBSS
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