To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts....
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;...
Provide application support, participate in application customization and integration, user training, installation, implementation support and maintenance to ensure the system availability as per agreed SLA.
Manage manufacturing and delivery of IT application, change requests, internally and with SBU Engagement Manager/SMEs to ensure the consistency and proper functioning of the application system and to meet Business needs.
Perform planning/enhancement of Group IT solutions architecture...
Proactively identify and acquire new clients, expanding RHB Bank's customer base.
Conduct comprehensive financial needs analysis for individual clients, including reviewing their current financial situation, risk tolerance, and future aspirations.
Develop and present customized financial plans and solutions, including but not limited to investment products, insurance, loans, and other banking services, aligning with clients' objectives and RHB Bank's product offerings....
Develop regulatory strategies, handle and oversea regulatory submissions, such as product registrations, renewals, variations and post-market surveillance reports.
Stay updated on changes in regulatory requirements and ensure organisation’s compliance with regulatory guidelines....
Partner closely with business leaders and functional heads to translate business priorities into effective people strategies.
Act as a trusted HR advisor and thought partner to leaders on talent, performance, employee engagement, organisation effectiveness and workforce planning.
Drive organisation design, workforce planning and change management initiatives to support business growth and transformation....
Minimum 2 years of sales or business development experience within waterproofing products, waterproofing services, construction chemicals, concrete repair, coatings, or related construction solutions
Strong network within the building and construction industry, including contractors, consultants, developers, and project stakeholders
Proven ability to generate new business opportunities and manage project-based sales activities...
Develop and maintain automation playbooks, scripts, and integrations to streamline processes in ITSM tools/Monitoring Platforms.
Design, implement, and maintain the Automation solutions such as Nagios/Zabbix, ELK, Grafana, Ansible - ensuring high availability, performance, and security.
Has experience as or have worked as a Unix/Windows administrator/engineer....
Security Framework Alignment: Define and maintain the Bank’s technical security standards, aligning them with industry frameworks (e.g., NIST, PCI-DSS, ISO/IEC 27001, SOC 2, CIS Benchmarks).
Policy & Standard Engineering: Review and update technical security policies, baselines, and procedures for Web Application Firewalls (WAF), Web Proxies, Enterprise VPNs, and Network Access Control (NAC) systems and other security devices.
Audit & Compliance Remediation: Lead technical readiness for internal and external audits. Work directly with teams to track, prioritize, and validate the remediation of security findings and vulnerabilities....
Create, maintain, and update local material master records in SAP IRIS to support commercial business operations.
Perform ongoing maintenance and validation of local data attributes for global materials.
Review, analyze, and process material master creation, extension, activation, and change requests in accordance with established procedures and service level expectations....