Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Screen, check, analyze, and process incoming prescriptions (inpatient, outpatient, and discharge) for completeness, legality, and accuracy prior to dispensing.
Execute, process, and operate prescription filling and dispensing procedures in accordance with approved pharmacy protocols and policies.
Check, prepare, and countercheck prepared medications against original prescriptions to ensure accuracy, completeness, and patient safety.
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Manage the achievement of volume targets, P&L and overall revenue growth, including fee income, of the assigned business centre.
Establish market networking and engagement activities for the overall customer satisfaction needs and bank’s franchise growth.
Collaborate with other Division, i.e. Consumer Banking, Strategic Business Development and etc. for cross-selling and customer fulfillment purposes.
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Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
Understand the scope of the contract and make sure that all work is carried out accordingly.
Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
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To understand and execute the whole process of Loading / Unloading process until the completion of synchronization process which includes versions creations, final confirmations and tour late changes.
Physical Inventory procedures on weekly and monthly basis. To possess sound knowledge in stock count / recording, PI closing in SAP, generating and submission of all related reports.
To generate daily, weekly and monthly branch reports i.e. Branch Journal, VSS, RSS and other related reports accordingly and submit them to Branch Control Dept. on timely manner.
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Attends to patient enquiries related to medical reports at the counter, via email, phone, or online platforms.
Guides patients on the medical report application process and required documentations.
Receives, review, and processes of medical report requests from patients and patients' appointed representatives, insurance companies, or legal bodies.
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