Strong skills in sales administration and order processing, including quotation preparation, documentation, and CRM data entry.
Competence in customer service and communication, with the ability to handle inquiries, follow up with clients, and maintain professional relationships.
Basic understanding of logistics and warehouse operations to coordinate delivery schedules, inventory checks, and internal workflows.
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Own and manage returns and replacement operations end to end, including coordination with relevant internal teams and logistics partners to ensure timely resolution.
Manage the end-to-end outbound order process, making sure every order is delivered on time and accurately, and proactively recovering orders at risk of scheduling or delivery issues.
Coordinate special delivery arrangements and resolve delivery exceptions, delays, or other operational issues by working closely with carriers and internal teams.
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Identify, evaluate, and establish strong relationships with reliable suppliers and vendors, particularly in the renewable energy sector.
Negotiation: Negotiate pricing, contract terms, and delivery schedules to secure the best value and maximize cost-saving opportunities for the company.
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Administer the tender process across multiple contracts from GCs to professional consultant appointments
Track and manage tender process steps including bidder prequalification, tender issue, queries and responses, tender submissions, and post-tender queries and negotiation .
Draft contracts and collate contract documentation
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Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency.
Accurately verify or enter the customer’s information on our systems.
Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations.
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