We are looking for an E-Commerce Admin to join our team remotely. This position is open specifically for candidates who are currently based in Malaysia.
Responsibilities
- Manage and maintain products on e-commerce platforms.
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COMPANY OVERVIEW ZICO Trust (M) Berhad is a registered trust company under the Trust Companies Act 1949 of Malaysia and is regulated by the Companies Commission of Malaysia (CCM). We aspire to provide a diverse range of trust services to our clients during our period of business operation. We specialise in Private Trust, Fiduciary services and Estate Planning services. Acting as a trusted intermediary for businesses and individuals, our support revolves around the seamless facilitation of asset administration and astute management, all with the ultimate goal of ensuring the smooth transition of assets to their rightful and deserving beneficiaries.
We provide a range of services aimed at ensuring effective investment and proficient wealth management. Our unwavering commitment is to prioritise our clients' interests above all else, making their financial well-being the focal point of every decision. To fulfill this commitment, our team consists of highly skilled and experienced legal and financial experts, ensuring our clients receive the highest level of expertise and guidance in their wealth management journey.
Our affiliation with ZICO enables us to strengthen our services. It also allows individuals and organisations to capitalise on opportunities across the ASEAN region through ZICO's multidisciplinary professional services, regional capabilities and local insights.
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Support in financial operations and financial accounting, which includes management reporting, statutory reporting, treasury, taxation and compliance.
Assist in full set of accounts, preparation of journals for month end closing in accounting system and ensure timely submission of finalised accounts.
Responsible for various financial reporting deliverables in accordance with finance policies, financial reporting standards and ensure timely submission.
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Receive and process customer orders via call, email, and fax, including exchanges, returns, credit notes, and debit notes, ensuring accuracy and completeness at every step
Accurately enter all order information into the system for timely and error-free processing
Conduct outbound calls to customers to address complaints, queries, and order confirmations, particularly when order requests require clarification
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Perform laboratory testing for incoming raw materials, packaging materials, in-process samples, stability samples, and finished products to ensure compliance with internal specifications and regulatory requirements.
Ensure laboratory equipment, tools, and instruments are routinely calibrated, maintained, and in validated condition.
Accurately document all test results in compliance with GDP (Good Documentation Practices) and maintain comprehensive test records.
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Comply with Commerzbank’s Code of Conduct and understand all relevant workflows, guidelines, policies, and procedures essential for the role, including the Global Client Lifecycle Management (GCLM), Global Screening, and WLF Screening procedures and their local addenda. Understand client coverage / segmentation and products / services offered to client, as well as CGSS structure.
Ensure transparent, consistent communication of goals, expectations, and feedback. Ensure appropriate stakeholder management, providing timely and accurate information for further or follow up action.
Set measurable goals, monitor performance, provide feedback, and support career development of team members. Evidence achievement of such goals by generating appropriate statistics / metrics / KPIs to be used in management reporting.
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Event Planning & Logistics: Concept, plan, and execute community wellness events, fitness challenges, brand collaborations, and exclusive member socials.
Vendor & Partner Management: Coordinate with external brand partners, fitness instructors, food & beverage sponsors, and tech vendor setups.
Social & Community Strategy: Manage community engagement both on-ground and via social channels to foster member loyalty and brand awareness.
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Respond and coordinate to enquiry, booking(s) and document(s) request on Seafreight shipments from external and internal stakeholders via emails, telephones or fax, as required.
Registration of shipments into the forwarding system CW1 on time, accurately and accordance to compliance and SOP.
Update all required systems - internal/ external with correct and required shipment data timely.
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Own and execute the AI, analytics and automation roadmap, aligning investments and use cases with business priorities, feasibility, risk and measurable value.
Partner with business and technology leaders to translate operational needs into scalable solutions across finance, commercial, supply chain, manufacturing and workforce productivity.
Lead the AI team and build technical capability through coaching, design reviews, constructive challenge and clear engineering and modelling standards.
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Candidates should possess strong Technical Support and Troubleshooting skills to resolve issues efficiently and accurately.
Candidates should possess solid Customer Support and Customer Satisfaction skills to handle inquiries professionally and maintain positive client relationships.
Candidates should possess good Analytical Skills to diagnose problems, interpret technical information, and propose effective solutions.
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Assist Clinical Research Associates (CRAs) and Regulatory and Start-Up (RSU) team with accurately updating and maintaining clinical documents and systems (e.g., Trial Master File (TMF)) that track site compliance and performance within project timelines.
Assist the clinical team with the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures.
Assist with periodic review of study files for completeness.
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