Customer Service: Warmly greet walk-in customers, answer product questions, and provide tailored recommendations for vitamins, supplements, and wellness goods.
Cashiering: Process purchases, manage cash and digital transactions, and handle refunds via the point-of-sale (POS) system.
Stock & Inventory: Receive, unpack, and verify incoming shipments. Organise, restock, and maintain warehouse inventory as well as the aesthetic of the warehouse store.
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Schedules & Booking: Check carrier websites to verify sailing schedules and secure container bookings.
Quotation & Pricing : Prepare accurate export quotations to both international and local shippers.
Documentation & Compliance: Create, submit, and verify shipping instructions and Bills of Lading (BL) via major carrier portals (including OOCL, HMM, IAL, ZIM, Evergreen, CMA, KMTC, and ONE).
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Pickup Assignment: Assign pickups to drivers according to routes, ensuring timeliness and accuracy. Coordinate urgent pickups to meet customer timelines. This task is heavily supported via automated assignments.
Customer Communication: Maintain constant contact with customers for any unforeseen delays in pickup requests.
Device Management: Ensure our device are distributed to the right drivers and resolve any simple technical issues.
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