Maintain and enhance the firm’s customer relationship management (CRM) system, ensuring that all relevant data is accurate and user-friendly.
Track sources of work, referrals and business development opportunities to support better visibility of how new matters and client relationships originate.
Prepare reports, dashboards and insights to measure the effectiveness of business development initiatives.
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Lead the development of intelligence-led business development strategies that support the Firm’s growth priorities, practice group objectives and client relationship ambitions.
Identify potential clients, targets, intermediaries, referral sources and strategic relationship opportunities for partners and practice groups.
Identify and define desired outcomes for business development efforts, including target relationships, conversion goals, revenue opportunities, profile-raising objectives and follow-up actions.
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