To ensure the smooth, efficient, and high-quality operation of Customer Services on a daily basis, with a strong focus on enhancing patient experience and service excellence. This role is responsible for supporting seamless service delivery, maintaining consistent workflow standards, and ensuring all patient and visitor interactions reflect the hospital’s commitment to care quality, safety, and professionalism.
The position plays a key role in driving continuous improvement in patient satisfaction by monitoring service performance indicators, supporting the achievement of Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) targets, and contributing to operational excellence initiatives. It also ensures that service delivery aligns with organisational KPIs, accreditation standards, and the hospital’s strategic objectives.
Manage patient appointments efficiently to ensure smooth service flow and minimal waiting time.
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Be Part of Something Bigger. Be part of HSBC’s Wealth Graduate Programme.
Embark on a dynamic graduate development programme designed to transform you into a fully licensed Wealth Manager and future leader within HSBC Bank. You will receive comprehensive support through curated formal trainings combined with crucial on-the-job exposure, ensuring you have the skills and experience necessary for success.
Actively navigate the business environment, learning our core systems, tools, and processes necessary to operate effectively and efficiently.
Showcase your capacity to analyse situations and problem-solve under pressure to deliver tangible results that contribute directly to the organisation’s goals.
Collaborate and partner with colleagues across the network to share insights, leverage internal resources, and support a cohesive business strategy.
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