Welcome customers and provide excellent customer service.Understand customer concerns and explain service recommendations clearly.Prepare and manage repair orders using the Dealer Management System (DMS).Coordinate with technicians to ensure timely completion of vehicle repairs.Keep customers updated on repair progress and vehicle collection.Schedule service appointments and ensure smooth workshop operations.Promote maintenance packages, accessories, and other aftersales services.Handle customer enquiries and complaints professionally.Ensure accurate documentation, invoicing, and warranty-related processes.Maintain high customer satisfaction and follow dealership SOPs.
Welcome customers and provide excellent customer service.Understand customer concerns and explain service recommendations clearly.Prepare and manage repair orders using the Dealer Management System (DMS).Coordinate with technicians to ensure timely completion of vehicle repairs.Keep customers updated on repair progress and vehicle collection.Schedule service appointments and ensure smooth workshop operations.Promote maintenance packages, accessories, and other aftersales services.Handle customer enquiries and complaints professionally.Ensure accurate documentation, invoicing, and warranty-related processes.Maintain high customer satisfaction and follow dealership SOPs.
• Strong commercial and financial acumen (comfortable with costing
margins
and P&L impact)
• Ability to balance creativity with practicality and scalability
• Strong stakeholder management and cross-functional collaboration
• High attention to detail with a solution-oriented mindset
• Ability to thrive in a fast-paced
deadline-driven environment
• Strong commercial and financial acumen (comfortable with costing
margins
and P&L impact)
• Ability to balance creativity with practicality and scalability
• Strong stakeholder management and cross-functional collaboration
• High attention to detail with a solution-oriented mindset
• Ability to thrive in a fast-paced
deadline-driven environment
• Strong commercial and financial acumen (comfortable with costing
margins
and P&L impact)
• Ability to balance creativity with practicality and scalability
• Strong stakeholder management and cross-functional collaboration
• High attention to detail with a solution-oriented mindset
• Ability to thrive in a fast-paced
deadline-driven environment
• Strong commercial and financial acumen (comfortable with costing
margins
and P&L impact)
• Ability to balance creativity with practicality and scalability
• Strong stakeholder management and cross-functional collaboration
• High attention to detail with a solution-oriented mindset
• Ability to thrive in a fast-paced
deadline-driven environment
• Strong commercial and financial acumen (comfortable with costing
margins
and P&L impact)
• Ability to balance creativity with practicality and scalability
• Strong stakeholder management and cross-functional collaboration
• High attention to detail with a solution-oriented mindset
• Ability to thrive in a fast-paced
deadline-driven environment
Good communication and interpersonal skills
Customer service
Teamwork
Taking and processing customer orders
Basic food & beverage service knowledge
Ability to handle customer enquiries and requests