Establish and maintain operational relationships with global clients to ensure contractual revenue delivery and long-term partnerships. Accountable for overseeing service delivery.
Establish and maintain strong operational and commercial relationships with complex clients to support contractual revenue delivery and long-term partnerships; accountable for overseeing service delivery.
Serve as the primary point of contact for client inquiries, managing and resolving requests via email and live chat with a high standard of professionalism.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
The role holder is responsible for leading and managing assigned Wealth Management activities, operations, products, services, or transformation initiatives. The role ensures consistent delivery of high-quality, client-focused services while maintaining strong operational controls, regulatory compliance, financial discipline, and alignment with the organisation’s strategic objectives.
Coordinate and support end-to-end client onboarding activities, including account opening, documentation fulfilment, and the implementation of banking solutions.
End-to-End Solution Architecture: Lead cross-functional teams to design comprehensive ICT solutions across RAN (2G/3G/4G/5G), access, transport, core, cloud, and platform layers for carrier and enterprise clients.
Leading the Malaysia Data Centre Service Hub by overseeing nationwide service operations for mission-critical customers, ensuring high standards of safety, quality, responsiveness, and customer satisfaction.
Own delivery excellence, quality, and outcomes across a portfolio of Strategic, Growth, and high-risk enterprise accounts, ensuring predictable, on-time, and high-standard execution.
Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals .