Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.
Change Delivery and Execution Excellence: Measure the timely delivery of consumer operations initiatives against agreed milestones, scope, and quality standards, with structured recovery plans and root cause actions in place where delays or issues occur.
Handle customer enquiries and policy-related matters accurately and promptly through various service channels, including inbound calls, walk-in customers, and non-voice platforms.
Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.
Change Delivery and Execution Excellence: Measure the timely delivery of consumer operations initiatives against agreed milestones, scope, and quality standards, with structured recovery plans and root cause actions in place where delays or issues occur.
Attend meetings with potential clients to determine technical and business requirements and collate all necessary information before producing a solution.