- To efficiently handle inbound customer (call, whatsapp, walk-in) inquiries.
11 days
Client Services Jobs in Subang Jaya - November 2026 - Urgent Hiring
Showing 8 jobs results for
"client services"
in Subang Jaya
- Role OverviewThe Customer Success Specialist supports Shell’s Malaysia Fleet Business, serving approximately 100,000 customer accounts across subsidised and non-subsidised fleet segments.This role delivers a positive customer experience by handling enquiries, resolving issues and providing end-to-end account support through live chat, phone calls and emails.Key ResponsibilitiesCustomer Enquiries & Support- Respond to customer enquiries through live chat, phone calls and emails.- Provide prospective customers with end-to-end guidance on opening a Shell account.- Troubleshoot and resolve transaction issues encountered at Shell stations.Online Services Support- Support and encourage customers to register for and use Shell’s online services.- Provide first-level support for system interface issues and errors.- Guide customers on online system navigation and registration, including system-to-system setup for existing customers.- Create new user profiles and update existing user details.Card & Account Management- Process card creation requests and follow up on delivery status enquiries.- Investigate and resolve card delivery issues.- Maintain account master data and process amendments.- Coordinate with sales, marketing, credit teams and service partners to resolve customer requests.New Customer Onboarding- Perform due diligence checks for new customer applications.- Follow up with customers on required supporting documents.- Set up customer accounts in the system and arrange card issuance.- Ensure the account setup process is completed accurately.
3 days
- Handle customer enquiries, service requests and standard complaints through phone, email, tickets, chat and other approved digital channels.
3 days
- Specific Responsibilities:
27 days
- To efficiently handle inbound customer (call, whatsapp, walk-in) inquiries.
26 days
- Handling incoming calls and inquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations.
1 day
- To efficiently handle inbound customer (call, whatsapp, walk-in) inquiries.
26 days
- Handle inbound and outbound calls from customers via various channels.
3 days