Develop and maintain trusted relationships with assigned customers, from onboarding through adoption, value realization, renewal, and expansion as their success partner
Understand customers' business goals, operations, and challenges, aligning Kegmil's platform to deliver measurable value and help users achieve their desired outcomes
Demonstrate solid knowledge of Kegmil's product and features
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Driving compliance of customer account delivery in accordance with the established Customer Success processes and standards.
Consolidate data of each account delivery such as the delivery milestones, deliverables, risk, issues across the region into single sources of truth and maintain integrity of the deliverables and trackers (template, formats and terminologies).
Ensure reporting accuracy and data quality across stakeholders
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Act as the main point of contact for customers regarding all aspects of project delivery and ongoing service operations.
Ensure timely and efficient service delivery in line with SLAs, managing delivery costs as agreed and leading a virtual delivery team to drive customer satisfaction.
Build and maintain strong, trust-based relationships with customers, acting as a strategic advisor with professionalism and integrity.
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