Support the operation and maintenance of cloud and infrastructure services, with a primary focus on AWS environments, including core services such as compute, storage, networking, and database platforms, alongside hybrid on-premises integration.
Operate and troubleshoot cloud workloads across AWS and other hyperscale platforms (e.g. Azure, GCP, Alibaba Cloud) with emphasis on availability, performance, and stability of production systems.
Support implementation of monitoring and observability solutions in AWS environments using tools such as Amazon CloudWatch, Prometheus, Grafana, and Datadog to ensure operational visibility and proactive issue detection.
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Work closely with diverse, international, cross functional teams in an end to end setup, from configuring contact center flows to troubleshooting live production incidents across global markets.
Own and operate critical contact center infrastructure topics.
Gain deep hands on experience in an Agile (Scrum) environment, collaborating with Product Owners, Developers, Business Analysts, Quality Assurance, and Solution Architects.
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Work closely with diverse, international, cross functional teams in an end to end setup, from configuring contact center flows to troubleshooting live production incidents across global markets.
Own and operate critical contact center infrastructure topics.
Gain deep hands on experience in an Agile (Scrum) environment, collaborating with Product Owners, Developers, Business Analysts, Quality Assurance, and Solution Architects.
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Cloud Security Governance & Policy - Establish, maintain, and enforce cloud security policies, standards, and governance frameworks to ensure secure cloud adoption across the organization.
Secure Cloud Architecture & Design Assurance - Review and approve cloud solution designs, ensuring secure-by-design principles, threat modeling, and compliance with best practices and reference architectures.
Identity & Access Management (IAM) Control - Own and govern cloud IAM strategy, enforcing least privilege, strong authentication, privileged access control, and periodic access reviews.
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