Collections & Portfolio Management: Contact clients and follow up closely on overdue accounts to ensure timely collection and minimize bad debt exposure.
Account Administration: Issue statements of account and reminder letters promptly; apply incoming customer payments to system accounts accurately.
Dispute Resolution & Escalations: Work closely with your supervisor, commercial, and client billing teams to address and resolve account queries or disputes.
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Collections & Portfolio Management: Contact clients and follow up closely on overdue accounts to ensure timely collection and minimize bad debt exposure.
Account Administration: Issue statements of account and reminder letters promptly; apply incoming customer payments to system accounts accurately.
Dispute Resolution & Escalations: Work closely with your supervisor, commercial, and client billing teams to address and resolve account queries or disputes.
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Collections & Portfolio Management: Contact clients and follow up closely on overdue accounts to ensure timely collection and minimize bad debt exposure.
Account Administration: Issue statements of account and reminder letters promptly; apply incoming customer payments to system accounts accurately.
Dispute Resolution & Escalations: Work closely with your supervisor, commercial, and client billing teams to address and resolve account queries or disputes.
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Contact customers with outstanding debts and negotiating payment arrangements on behalf of the company.
Identify and resolve dispute related to customer accounts or payments.
Maintain accurate and up-to-date records of all collections activity into collection system, including communications with customers and payment arrangement.
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Oversees the company’s trade debtor account NPL collection, credit loss recovery operation, and overall performance of company’s business process outsourcing (BPO) activities. This role involves strategic planning, operational management, and ensuring client satisfaction, requiring strong leadership, good communication skill, and problem-solving skills.
Possess knowledge concerning BPO compliance requirement, Hire Purchase Act, and Fair Debt Collection Practices set by regulators e.g. Bank Negara Malaysia (BNM), Ministry of Domestic Trade and Consumer Affair (KPDNHEP).
Instill high degree of compliance culture within the company’s Servicing Group.
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A Debt Recovery Officer's primary responsibility is to minimize defaults and recover outstanding debts on behalf of a company, often by contacting debtors and negotiating repayment plans. They manage customer accounts, follow up on overdue payments, and may initiate legal action if necessary. Effective communication, negotiation skills, and a strong understanding of debt collection processes are crucial for success in this role.
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