Provide first- and second-level application and technical support for the PeopleQuest HRMS platform through phone, email, remote connection, and on-site visits when required.
Investigate, troubleshoot, and resolve customer incidents within agreed service-level agreements, ensuring all cases are properly documented, tracked, and closed.
Collaborate with the Quality Assurance, Product, and Development teams to reproduce issues, identify root causes, and deliver system fixes or workarounds.
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Install, configure, and maintain IT hardware and software, including servers, network equipment, digital signage systems, and interactive technologies.
Deploy and configure Led Display, interactive smartboard, digital signage and similar solutions for clients.
Provide Level 1 and Level 2 support to resolve hardware, software, issues for internal and external stakeholders.
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Coordinate and provide post sales service which includes performing installations, Commissioning, Customer training, Corrective maintenance on IT system including computer hardware, software (Window environment) and networking.
1 positions available (based in KL, Perak, or Penang)
We are Laboratory Information System (LIS) solution developer & provider. Our clients includes Pathological Lab in major hospitals (government & private) throughout Malaysia.
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