Experience in managing or coordinating multiple projects will be an advantage.
Strong knowledge of project planning
monitoring
reporting
and documentation.
Good understanding of project management methodologies and governance practices.
Strong analytical
problem-solving
and organisational skills.
Excellent communication and stakeholder management skills.
Strong proficiency in Microsoft Office
particularly Excel
Word
and PowerPoint.
Familiarity with project management tools or systems is an advantage.
Able to manage multiple priorities and meet tight deadlines.
Able to work independently as well as collaboratively with cross-functional teams.
Willing to travel when required for project meetings
site visits
or business activities.
TNB Project
Recommend an appropriate course of action to resolve tickets or escalate accordingly
Ensure that tickets which cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected and documented
Act as first point of contact via phone/email/chat or walk-in support for end users, and documents each contact including troubleshooting/action taken in appropriate system, while ensuring and promoting the image of IT as a service provider
...
Basic knowledge of computer hardware
software
operating systems
and networking.
Basic understanding of LAN/WAN
Wi-Fi
switches
routers
and network devices is an advantage.
Good troubleshooting and problem-solving skills.
Responsible
proactive
and willing to learn.
Good communication and interpersonal skills.
Able to work independently and as part of a technical team.