Execute searches across multiple booking strategies: award travel, mileage and loyalty program redemptions, creative routing, and premium fare inventory
Identify the best available options for each client, combining routes, fare classes, and availability in ways that genuinely serve their goals, not just the most obvious result • Apply fare rules and availability knowledge to find solutions that are both accurate and creative
Document complete pricing details, fare rules, and booking requirements in our workflow systems so nothing is lost in handover
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2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.
Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
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Provide guest services, including attending to general enquiries and guests' feedback, promoting membership programs and benefits, floor promotions, campaigns and members’ events.
Serve as a one stop in-house host to identify and engage valuable customers and provide hospitality services as part of player development function.
Conduct surveys and analysis to collect guests’ feedback and compile observations to improve guest experience.
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Provide guest services, including attending to general enquiries and guests' feedback, promoting membership programs and benefits, floor promotions, campaigns and members’ events.
Serve as a one stop in-house host to identify and engage valuable customers and provide hospitality services as part of player development function.
Conduct surveys and analysis to collect guests’ feedback and compile observations to improve guest experience.
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Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
Welcome every guest with a genuine, warm, and personalized greeting with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc
Address guests by name and recognize repeat / VIP guests and treated personally and recognized as an individual with their preferences
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