Partner with Product Owners, Architects, and cross-functional teams to design, build, and deliver high-quality software solutions.
Design, develop, test, and deploy software using technologies such as React, Angular, Java, JavaScript, AWS, Docker, Kubernetes, Jenkins, Terraform, Git, PostgreSQL, Maven, Gradle, and related tools.
Write clean, efficient, and reliable code that meets performance, security, and quality standards....
Support Contract Owners in the risk management process, collaborate with relevant Risk Subject Matter Experts (SMEs) to obtain necessary clearances for vendor engagements, and manage the submission process through the Third-Party Management (TPM) system.
Support vendor onboarding, due diligence, and qualification processes.
Collaborate with legal, sourcing, finance, operational teams, suppliers along the processes....
Responsible for monthly client KPI reporting cycle including data collection (structured and unstructured data), data validation, report production and review.
Use of VBA macros, SQL, Microsoft Access database, KPI Datamart (Oracle) to generate monthly client KPI, MIS Client Reporting.
Maintenance of EUC, Microsoft Access Database and SQL to update changes according to client request....
Process customer and internal requests promptly within SLA while adhering to approved SOPs, maintaining quality standards, and delivering accurate, timely, customer-focused service.
Manage and follow up on pending cases to ensure timely closure, escalating issues when needed and maintaining proper follow-up of all case progress.
Maintain high accuracy in all transactions while ensuring compliance with company policies and regulatory requirements and actively participating in quality checks to implement feedback....
Partner with Product Owners, Architects, and cross-functional teams to design, build, and deliver high-quality software solutions.
Design, develop, test, and deploy software using technologies such as React, Angular, Java, JavaScript, AWS, Docker, Kubernetes, Jenkins, Terraform, Git, PostgreSQL, Maven, Gradle, and related tools.
Write clean, efficient, and reliable code that meets performance, security, and quality standards....
Support Contract Owners in the risk management process, collaborate with relevant Risk Subject Matter Experts (SMEs) to obtain necessary clearances for vendor engagements, and manage the submission process through the Third-Party Management (TPM) system.
Support vendor onboarding, due diligence, and qualification processes.
Collaborate with legal, sourcing, finance, operational teams, suppliers along the processes....
Handles customer enquiries and complaints regarding all activities in insurance policy operation process such as Underwriting, Policy Owner Service, and Claims (PA approval, case assessment, appointment booking).
Deliver world-class customer service, while responding to customer’s inquiries and concerns via calls, email or live chat for the Hong Kong market.
Reports problems, potential crisis and complaint to supervisor for service improvement....
Responsible for credit assessment and contract settlement on all retail finance applications for BMW dealers and Corporate accounts introducers including equipment vendors.
Provide premium service levels, a strong focus on maintaining and improving credit and compliance quality, develop stakeholder relationships, deliver continuous improvement and focus on staff development and engagement.
Responsible for the achievement of New Business targets and customer and dealer satisfaction....